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How do I place an order?
We accept orders by phone call or e-mail. A hard-copy of every order is required, so if you place via phone, we will ask that you verify a follow-up e-mail.

Do you impose minimums?
We impose no minimums. No order is too small or too large. Some restrictions may apply to certain cap or embroidery orders, and to some promotional products.

What is your production time?
Our turn-around time is approximately 2 weeks from date of order. If you need your items sooner, please let us know and we will do our best to accommodate! Certain promotional products may require a longer production time.

What are the payment requirements?
All orders require a 50% deposit on all new customers with the balance due at pickup or prior to delivery.

Artwork submission/design?
You may submit your artwork in a variety of formats including .AI, .EPS, .SVG, or .PDF. If you have your design in another format like Word, Photoshop, or Heaven forbid Microsoft Punisher, we will still work from your file, but art fees may apply. If you know what you want, but can’t design it or if you have no clue what you want/need - we do that too.

Do you provide proofs?
Electronic or paper proofs are supplied at no additional charge on most orders.

Do you embroider on customer provided garments?
We do. However, we assume no liability with your garment/merchandise if it is damaged or destroyed during the embroidering process. We do NOT screen-print on garments provided by the customer.

What are screen fees?
Screen-printing requires an image to be burned into a specially coated silk-screen. The screen(s) is then loaded on our press and ink is forced through it onto your garment. Screen fees cover the costs to maintain, burn, and clean these screens. A separate screen is needed for each color at each location in your design. Fees stay the same whether your order is for 1 or for 1,000 pieces.

What are digitizing fees?
In order to stitch a design or a logo, the art has to be ran through a unique program to convert it into embroidery stitches. This process is called “digitizing” and is a very detailed and time-consuming process. Digitizing fees are required on a piece of art only once, provided the logo is not changed nor re-sized in any way.

How do I know when my order is done?
You don’t. We totally keep that a secret. Just kidding ... we’ll either call or e-mail you.

What happens if I want to reorder?
Artwork is kept on file indefinitely. Screens are cleaned and washed out after 1 week, at which point a reset fee may be applicable. In the event that you know you will reorder within a sensible length beyond 1 week, let us know ahead of time and we will make special arrangements. If you are re-ordering an embroidered product, it is likely no additional fees will apply regardless of the amount of time that has lapsed since the previous order.

What is your return policy for retail items versus non-retail items?
On custom orders (including fund-raiser items) there are no returns or exchanges. On non-personalized retail items (excluding headwear (eew)) we except exchanges for a different size or items of equal value. We will not except any returns or exchanges on personalized items.

Do we contract decorate for other advertising specialty companies?
Yes we do. Call or e-mail and we can provide any and all information you need.

Do you have gift certificates?
Yes we do.

All information above subject to Designs Unlimited, Inc.’s Terms and Conditions

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Business Hours: Monday-Friday 8:00 A.M. to 4:30 P.M.